Our business within the Helium community has to do with radio frequencies (RF), even worse, microwaves. Quoting a phantastic Youtube channel, microwave electronics is the darkest of the black arts of electronics. So we see that there are always a number of installations that behave differently than others, due to reasons we can only guess from the distance. We try to do our best, however, in some cases our competence might not be enough to solve the given problem.
Enclosed is a list of frequently asked questions. Please read carefully and maybe you’ll find the answer to your question there, much quicker than if you ask via our support channels.